Admin Guide: Platform Management & Operations

Version: 2.0 Last Updated: 2025-11-05 Audience: System Administrators, Platform Managers, DevOps Teams

Welcome to the comprehensive Admin Guide for AltSportsLeagues.ai. This guide provides system administrators with the knowledge and tools needed to effectively manage, monitor, and optimize the platform's operations across all user types: leagues, sportsbooks, traders, market researchers, and internal employees.

🎯 Overview

Admin Responsibilities

Core Functions:

User Management: Onboard, manage, and monitor all platform users
System Monitoring: Ensure platform stability, performance, and security
Data Integrity: Maintain accurate and consistent data across all systems
Compliance Oversight: Ensure regulatory compliance and audit requirements
Performance Optimization: Monitor and improve system performance
Incident Response: Handle system issues and coordinate incident response
Stakeholder Support: Provide technical support to all user types

Quick Access Dashboard

Admin Portal Features:

Real-time system health monitoring
User activity and engagement analytics
Financial performance dashboards
Compliance and audit logs
Automated alert and notification systems
Emergency controls and circuit breakers

👥 User Management System

Multi-Tenant User Architecture

User Types & Roles

Primary User Categories:

League Administrators

interface LeagueAdmin {
  role: 'league_admin';
  permissions: {
    manageLeague: true;
    adjustOdds: true;
    viewAnalytics: true;
    managePartnerships: true;
    emergencyControls: false;
  };
  limits: {
    maxAdjustments: 1000; // per day
    maxExposure: 1000000; // per game
    apiRateLimit: 1000; // requests per minute
  };
}

Sportsbook Operators

interface SportsbookOperator {
  role: 'sportsbook_operator';
  permissions: {
    receiveOdds: true;
    adjustLines: true;
    manageLiquidity: false;
    bulkOperations: true;
    apiIntegration: true;
  };
  limits: {
    maxGames: 100; // concurrent games
    adjustmentLimit: 50; // points per game
    dataVolume: 1000000; // records per day
  };
}

Professional Traders

interface ProfessionalTrader {
  role: 'professional_trader';
  permissions: {
    directAdjustments: true;
    bulkOperations: true;
    riskOverrides: false;
    apiAccess: true;
    realTimeData: true;
  };
  limits: {
    maxExposure: 500000;
    adjustmentFrequency: 100; // per hour
    concurrentGames: 50;
  };
}

Market Researchers

interface MarketResearcher {
  role: 'market_researcher';
  permissions: {
    queryData: true;
    exportAnalytics: true;
    apiAccess: true;
    realTimeQueries: true;
    customReports: true;
  };
  limits: {
    queryFrequency: 1000; // per hour
    dataExport: 10000000; // records per month
    concurrentQueries: 10;
  };
}

Internal Employees

interface InternalEmployee {
  role: 'internal_employee';
  permissions: {
    systemAccess: true;
    userManagement: false;
    systemMonitoring: true;
    emergencyControls: false;
  };
  departments: ['sales', 'support', 'development', 'operations'];
}

Platform Admins (Your Role)

interface PlatformAdmin {
  role: 'platform_admin';
  permissions: {
    fullSystemAccess: true;
    userManagement: true;
    emergencyControls: true;
    systemOverrides: true;
    auditAccess: true;
  };
  clearanceLevel: 'critical';
}

📊 System Monitoring & Analytics

Real-Time Dashboard

System Health Metrics:

interface SystemHealth {
  overall: {
    status: 'healthy' | 'degraded' | 'critical';
    uptime: number; // percentage
    responseTime: number; // milliseconds
    errorRate: number; // percentage
  };
 
  services: {
    api: ServiceStatus;
    database: ServiceStatus;
    cache: ServiceStatus;
    messaging: ServiceStatus;
    ai: ServiceStatus;
  };
 
  infrastructure: {
    cpu: ResourceUsage;
    memory: ResourceUsage;
    storage: ResourceUsage;
    network: ResourceUsage;
  };
 
  business: {
    activeUsers: number;
    transactionsPerSecond: number;
    dataProcessed: number;
    apiCalls: number;
  };
}

Performance Monitoring

Key Performance Indicators:

API Response Time: <500ms average, <2s 95th percentile
System Availability: 99.9% uptime target
Data Freshness: <30 seconds for real-time data
Error Rate: <0.1% for critical operations
User Satisfaction: >95% based on feedback scores

Automated Alerting

Alert Categories:

interface AlertSystem {
  critical: {
    systemDown: AlertConfig;
    dataCorruption: AlertConfig;
    securityBreach: AlertConfig;
    paymentFailure: AlertConfig;
  };
 
  warning: {
    highLatency: AlertConfig;
    resourceExhaustion: AlertConfig;
    unusualActivity: AlertConfig;
    complianceViolation: AlertConfig;
  };
 
  informational: {
    maintenanceScheduled: AlertConfig;
    newUserOnboarding: AlertConfig;
    performanceDegradation: AlertConfig;
  };
}
 
interface AlertConfig {
  enabled: boolean;
  threshold: number;
  channels: ('email' | 'slack' | 'sms' | 'dashboard')[];
  escalation: {
    delay: number; // minutes
    recipients: string[];
    priority: 'low' | 'medium' | 'high' | 'critical';
  };
}

🔐 Security & Compliance

Security Framework

Multi-Layer Security:

interface SecurityFramework {
  authentication: {
    multiFactorAuth: boolean;
    sessionManagement: SessionConfig;
    passwordPolicy: PasswordPolicy;
    apiKeyRotation: KeyRotationPolicy;
  };
 
  authorization: {
    roleBasedAccess: RBACConfig;
    attributeBasedAccess: ABACConfig;
    permissionInheritance: PermissionHierarchy;
  };
 
  encryption: {
    dataAtRest: EncryptionConfig;
    dataInTransit: TLSConfig;
    keyManagement: KeyManagementConfig;
  };
 
  monitoring: {
    intrusionDetection: IDSConfig;
    logAnalysis: LogAnalysisConfig;
    threatIntelligence: ThreatIntelConfig;
  };
}

Compliance Management

Regulatory Requirements:

KYC/AML: Know Your Customer / Anti-Money Laundering
Data Privacy: GDPR, CCPA compliance
Sports Betting Regulations: Jurisdiction-specific requirements
Financial Reporting: Transaction monitoring and reporting
Audit Trails: Complete activity logging and retention

Automated Compliance Monitoring:

interface ComplianceMonitor {
  kycValidation: {
    documentVerification: boolean;
    riskScoring: RiskScore;
    periodicReview: boolean;
  };
 
  transactionMonitoring: {
    suspiciousActivityDetection: boolean;
    largeTransactionAlerts: boolean;
    jurisdictionCompliance: boolean;
  };
 
  dataPrivacy: {
    consentManagement: boolean;
    dataRetention: RetentionPolicy;
    accessLogging: boolean;
  };
 
  auditReadiness: {
    logIntegrity: boolean;
    reportGeneration: boolean;
    externalAuditSupport: boolean;
  };
}

🚨 Incident Response & Emergency Controls

Incident Response Framework

IR Process:

Detection: Automated monitoring and alerting
Assessment: Impact analysis and severity classification
Containment: Isolate affected systems and users
Recovery: Restore normal operations
Lessons Learned: Post-mortem analysis and improvements

Emergency Control Panel:

interface EmergencyControls {
  systemOverrides: {
    circuitBreakers: CircuitBreaker[];
    rateLimiters: RateLimiter[];
    featureFlags: FeatureFlag[];
  };
 
  dataControls: {
    backupTriggers: BackupTrigger[];
    dataIsolation: IsolationConfig;
    rollbackCapabilities: RollbackConfig;
  };
 
  communication: {
    alertTemplates: AlertTemplate[];
    stakeholderNotifications: NotificationConfig[];
    statusPage: StatusPageConfig;
  };
 
  recovery: {
    automatedRecovery: RecoveryProcedure[];
    manualOverrides: ManualOverride[];
    disasterRecovery: DRConfig;
  };
}

Circuit Breakers

System Protection:

interface CircuitBreaker {
  service: string;
  triggerCondition: {
    metric: string;
    operator: '>' | '<' | '=';
    threshold: number;
    duration: number; // seconds
  };
 
  action: {
    type: 'isolate' | 'degrade' | 'shutdown';
    duration: number; // minutes
    autoRecovery: boolean;
  };
 
  monitoring: {
    alertChannels: string[];
    dashboardIndicators: boolean;
    recoveryMetrics: string[];
  };
}

💰 Financial & Business Monitoring

Revenue Analytics

Business Metrics Dashboard:

interface BusinessMetrics {
  revenue: {
    totalRevenue: number;
    monthlyRecurringRevenue: number;
    averageRevenuePerUser: number;
    revenueByUserType: Record<UserType, number>;
  };
 
  costs: {
    operationalCosts: number;
    infrastructureCosts: number;
    personnelCosts: number;
    complianceCosts: number;
  };
 
  profitability: {
    grossMargin: number;
    netMargin: number;
    customerAcquisitionCost: number;
    lifetimeValue: number;
  };
 
  growth: {
    monthlyActiveUsers: number;
    userGrowthRate: number;
    marketPenetration: number;
    expansionOpportunities: string[];
  };
}

Subscription & Billing Management

Multi-Tier Pricing:

interface SubscriptionManagement {
  tiers: {
    bronze: SubscriptionTier;
    silver: SubscriptionTier;
    gold: SubscriptionTier;
    platinum: SubscriptionTier;
  };
 
  billing: {
    paymentProcessing: PaymentConfig;
    invoiceGeneration: InvoiceConfig;
    subscriptionLifecycle: LifecycleConfig;
  };
 
  analytics: {
    churnRate: number;
    upgradeRate: number;
    downgradeRate: number;
    revenueForecasting: ForecastConfig;
  };
}

🔧 System Administration Tools

Configuration Management

System Configuration:

interface SystemConfig {
  environment: 'development' | 'staging' | 'production';
  features: FeatureFlags;
  limits: SystemLimits;
  integrations: IntegrationConfig[];
  security: SecurityConfig;
  monitoring: MonitoringConfig;
}
 
interface FeatureFlags {
  oddsAdjustment: boolean;
  marketResearch: boolean;
  bulkOperations: boolean;
  emergencyControls: boolean;
  apiAccess: boolean;
}

Database Administration

Data Management:

interface DatabaseAdmin {
  maintenance: {
    backupSchedule: BackupSchedule;
    indexOptimization: IndexConfig;
    dataArchiving: ArchiveConfig;
    performanceTuning: TuningConfig;
  };
 
  monitoring: {
    queryPerformance: QueryMetrics;
    storageUsage: StorageMetrics;
    replicationStatus: ReplicationStatus;
    anomalyDetection: AnomalyConfig;
  };
 
  recovery: {
    pointInTimeRecovery: PITRConfig;
    disasterRecovery: DRConfig;
    dataValidation: ValidationConfig;
  };
}

📋 Operational Procedures

Daily Operations Checklist

Morning Check:

Review system health dashboard
Check overnight batch processing status
Review automated alerts and incidents
Validate data synchronization across regions
Monitor key business metrics

Ongoing Monitoring:

User onboarding and support ticket review
Performance metric analysis
Security log review
Compliance checklist verification
Stakeholder communication updates

End-of-Day Review:

Generate daily performance reports
Review user feedback and satisfaction scores
Plan for upcoming maintenance windows
Update incident response documentation

Maintenance Windows

Scheduled Maintenance:

interface MaintenanceWindow {
  id: string;
  title: string;
  description: string;
  scheduledTime: {
    start: string;
    end: string;
    timezone: string;
  };
 
  impact: {
    services: string[];
    userImpact: 'none' | 'degraded' | 'unavailable';
    duration: number; // minutes
  };
 
  preparation: {
    notifications: NotificationSchedule;
    backupVerification: boolean;
    rollbackPlan: RollbackPlan;
  };
 
  execution: {
    checklist: MaintenanceTask[];
    monitoring: MonitoringConfig;
    communication: CommunicationPlan;
  };
}

🎓 Training & Support

Admin Training Resources

Certification Program:

Level 1: Basic platform administration and user management
Level 2: Advanced system monitoring and troubleshooting
Level 3: Emergency response and incident management
Level 4: Platform architecture and optimization

Support Infrastructure

Multi-Level Support:

interface SupportInfrastructure {
  tier1: {
    role: 'first_line_support';
    responsibilities: ['basic_queries', 'password_reset', 'documentation'];
    escalationTime: 15; // minutes
  };
 
  tier2: {
    role: 'technical_support';
    responsibilities: ['complex_issues', 'integration_help', 'performance'];
    escalationTime: 60; // minutes
  };
 
  tier3: {
    role: 'platform_admin';
    responsibilities: ['system_issues', 'architecture', 'emergency'];
    escalationTime: 240; // minutes
  };
}

⚠️

Critical Admin Actions

Emergency Contacts:

Platform Down: Call emergency hotline immediately
Security Breach: Contact security team within 5 minutes
Data Loss: Initiate disaster recovery procedures
Regulatory Issue: Escalate to compliance officer

Quick Access Commands:

# Emergency shutdown
curl -X POST /api/admin/emergency/shutdown \
  -H "Authorization: Bearer ADMIN_TOKEN"
 
# System status check
curl /api/admin/health/detailed
 
# User suspension (emergency)
curl -X POST /api/admin/users/{userId}/suspend \
  -H "Authorization: Bearer ADMIN_TOKEN" \
  -d '{"reason": "security_violation", "immediate": true}'

Remember: Always document emergency actions and notify stakeholders immediately.

📊 Reporting & Analytics

Executive Dashboards

Key Reports:

System Performance Report: Daily uptime, response times, error rates
User Activity Report: New users, engagement metrics, retention rates
Financial Report: Revenue, costs, profitability analysis
Compliance Report: Audit findings, regulatory status, risk assessments
Security Report: Threat detection, incident response, vulnerability assessments

Custom Report Builder

Report Configuration:

interface CustomReport {
  name: string;
  schedule: 'daily' | 'weekly' | 'monthly' | 'ad-hoc';
  recipients: string[];
  format: 'pdf' | 'excel' | 'dashboard';
 
  sections: ReportSection[];
  dataSources: DataSource[];
  filters: ReportFilter[];
  visualizations: VisualizationConfig[];
}

🔄 Continuous Improvement

System Optimization

Performance Tuning:

Database Optimization: Query performance, indexing strategies
API Optimization: Caching, rate limiting, load balancing
Infrastructure Scaling: Auto-scaling, resource allocation
Code Optimization: Profiling, bottleneck identification

Feedback Integration

User Feedback System:

interface FeedbackSystem {
  collection: {
    inAppSurveys: SurveyConfig[];
    supportTickets: TicketConfig;
    userInterviews: InterviewConfig;
    automatedAnalytics: AnalyticsConfig;
  };
 
  analysis: {
    sentimentAnalysis: SentimentConfig;
    trendIdentification: TrendConfig;
    priorityScoring: PriorityConfig;
  };
 
  implementation: {
    roadmapIntegration: RoadmapConfig;
    releasePlanning: ReleaseConfig;
    communicationPlan: CommunicationConfig;
  };
}

📞 Getting Help

Support Resources

Platform Admin Resources:

Admin Portal: admin.altsportsleagues.ai (opens in a new tab)
API Documentation: developers.altsportsleagues.ai/admin (opens in a new tab)
Emergency Hotline: +1-800-ADMIN-HELP
Security Incident: security@altsportsleagues.ai
Technical Support: admin-support@altsportsleagues.ai

Community & Training

Admin Community Forum: Connect with other platform administrators
Monthly Webinars: Platform updates and best practices
Certification Program: Ongoing training and certification
Partner Network: Connect with implementation partners

This comprehensive Admin Guide equips you with the knowledge and tools to effectively manage the AltSportsLeagues.ai platform. Your role as a platform administrator is crucial in ensuring system stability, user satisfaction, and business success across all stakeholder types.

👨‍💻 For Developers Quick Start: Continuous Agents